Returns & Refunds
The short version
You have 30 days from delivery to request a refund or replacement. No runaround, no restocking fee.
If it arrives damaged
Email us a photo of the damage within 30 days. We'll ship a replacement straight away — you don't need to send the damaged one back.
If you changed your mind
Contact us within 30 days of delivery and we'll issue a return address. The piece needs to come back unused and in its original packaging. Return shipping is covered by the customer for change-of-mind returns.
Once it arrives back with us, your refund is issued to the original payment method within 5–7 business days.
Cancelling a pre-order
Pre-orders can be cancelled for a full refund any time before the unit enters production. In practice that means email us within 24 hours of ordering and you're covered.
What isn't covered
- Damage caused by dropping or misuse after delivery
- Requests made more than 30 days after delivery
- Pieces returned without contacting us first
How to start
Use the contact form with your order number and a short note about the issue. We reply within one business day.