FAQ
Shipping & Pre-orders
When will my pre-order ship?
Every GrimNook piece is made to order. Current production time is 6–8 weeks from the day you order. You'll receive tracking by email the moment your parcel leaves the facility.
Why is it a pre-order?
We produce in limited runs rather than holding warehouse stock. It keeps the pieces genuinely limited and it's why the detail quality holds up. Ordering during a pre-order window also locks in the launch price.
How much is shipping?
Free on US orders over $50. Under that, standard shipping is calculated at checkout.
Do you ship internationally?
Yes. International rates are calculated at checkout based on your address. Import duties, if any, are the responsibility of the recipient.
The Product
How does it attach to my shelf?
It doesn't attach at all. The wrought-iron bracket has a vertical post that slides down between two books, exactly like a bookend. The books hold it upright. No drilling, no adhesive, no hardware.
What's the difference between the two variants?
Classic Balloon — the clown holding a red balloon, lit by a steady warm amber glow through the body.
Deadlights — mouth stretched open over rows of needle teeth, with a flickering, pulsing amber light rising from the throat.
Both ship with the same bracket and chain.
How big is it?
The figurine is roughly 5 inches tall. The full assembly fits a standard bookshelf without crowding the shelf above.
How is it powered?
Battery powered, so there's no cable running down your shelf. Full specs ship with the first production run.
Will it fit my shelf?
If you have at least a small gap between books, yes. The bracket post is slim and wedges into a normal book gap.
Orders & Returns
Can I change or cancel my order?
Yes — email us within 24 hours of ordering and we'll sort it before the unit enters production.
What's your return policy?
Contact us within 30 days of delivery for a refund or replacement. If it arrives damaged, send a photo and we'll replace it immediately.
How do I track my order?
You'll get a tracking link by email once your order ships. If you can't find it, check your spam folder or reach out and we'll resend it.
Still stuck?
Use the contact form and we'll get back to you within one business day.